29 de abril de 2010 | 9:24
OLÁ , É COM MUITA INDIGNAÇÃO QUE VENHO ATE O SAC PARA RECLAMAR SOBRE UM PRODUTO DA MARCA MELISSA.. PRIMEIRO QUE PAGUEI POR UM PRODUTO QUE DIZ SER DE QUALIDADE, EIS QUE O MOTIVO DO PREÇO SER BEM MAIS ELEVADO DE QUE OUTRO CALÇADO DE PLÁSTICO. SEGUNDO POR NEM PODER TER O PRAZER DE USO, DESTE CALÇADO. E TERCEIRO E QUE TENHO DIREITO A UMA GARANTIA. POIS DE VIAGEM COMPREI EM UMA LOJA (CLUB FUN) NA PARAIBA -PB, E NÃO ME INTERESSA VOLTAR DE TÃO DISTANTE, PARA REQUER UM PRODUTO QUE TERÁ VALOR MENOR QUE MEUS USTOS DE PASSAGENS. POIS SEI DOS MEUS DIREITOS TOU AQUI PARA COBRA-LOS. QUERO PROVIDENCIAS OU RECORRO AO PROCON OU A PEQUENAS CAUSAS. GRATA.
Oi, jANILSA. Na etiqueta da Melissa, consta a nossa política troca: Trocas somente serão efetuadas quando comprovada falha de produção ou de qualidade dos materiais. Nesses casos, o calçado poderá ser trocado na loja onde foi adquirido, no prazo de 30 dias a partir da data de compra. Para facilitar, leve a nota fiscal da mercadoria e o produto dentro de sua embalagem original. Por ser um produto de moda, periodicamente são lançadas novas coleções. Dessa forma, não é garantia a troca do produto por modelo indêntico. A Grendene não se responsabiliza por danos ao produto provenientes de desgaste natural, má utilização e conservação ou provocados por acidente. Para mais esclarecimentos, entre em contato com o SAC Grendene (Serviço de Atendimento ao Consumidor).
Olá, vim deixar minha visão sobre melissas. Bom eu acho que vocês deveriam melhorar um pouco no design, por que de 100 que vocês produzem, 95 são feias, 3 são + ou - e 2 são bonitas. Talvez se vocÊs fissesem mais scarpins, melhoraria muito. Abraços.
adorei ter recebindo o mail fiquei muito feliz ,eu gostaria muito de receber revistar dos modelo da melissa... amo os calcados da melissa
Ahhh e evitem compras melissas com detalhes, pois se caírem com o uso do dia a dia vc terá que joga-la fora, pois a empresa nao oferece peça de reposição.
Gostaria de saber pq a Grendene nao disponibiliza nenhum canal de reclamação, tenho uma Melissa com defeito e ninguém se predispos a me ajuda da Grendene o máximo que fazem é enrolar e dizer que nao podem ajudar. Me sinto lesada pela empresa que na hora de vender são uns amores mas na hora de presta auxilio vira as costas para os clientes.
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